Help & Support
We offer help and support to our clients and can offer advice online, over the telephone or on-site.
With our Online Help desk you can chat to an Engineer and we can, with your permission, remotely view your computer to help diagnose and fix
problems there and then. We do levy a small charge for this service if we access your system remotely. In order to talk to us click on the live chat button to the left. If it is showing an e-mail icon then all our engineers are busy so leave us a message and we will get back to you as soon as possible.
A more detailed list of our charges are given in the charges section on the help and support menu.
For companies we specialise in providing support for small businesses who cannot afford or don’t have the need for a full time support technician. Our service revolves around trying to have an Engineer on site within four hours of your call. We don’t charge a monthly fees or call out charges all you pay for is our time on-site and any spares or replacement parts.
Business Continuity Management – what we mean by this is preparing for every disaster we can think of – and we can think of quite a few – and ensuring that a plan is drawn up so that we can get you working as quickly as possible. With the modern business being so reliant on technology a few hours down-time can be very costly indeed. – So why not contact us today to see if we can help you.